[Bathroom Remodel]

I would like to take a moment to recognize Matt Richter with Re-Bath for the outstanding and professional service he provided our family. Matt expedited the installation of a new shower and fixtures to accomodate our family member that recently had knee surgery due to an unfortunate circumstance. We called Sierra Remodeling and he was out the next day to take measurements and explain the installation process. Matt understood then our urgency and had a crew out within weeks to take care of the install. We appreciate his professionalism and patience in taking care of this matter, we have always used Sierra Remodeling for our home remodel projects and will continue to recommend your place of business to others that may need your services.

[Bathroom Remodel]

The personnel from Sierra Remodeling did an outstanding job. We had three bathrooms remodeled, and have demanding standards concerning the work done. Scott was the Project Manager, and was instrumental in helping us design each bathroom as well as ensuring things were done to standard. Kevin was the Contractor Lead, and do-it-all individual. His work was outstanding. All dry wall work was done by Oscar, and the result actually looks better than before the work was started. I would highly recommend Sierra Remodeling for any project small to large. They do quality work, are extremely clean, courteous, and professional, and stand behind everything they do. We are more than pleased with the results, and will definitely use them again for future projects.

[Patio Conversion]

I contacted Sierra Remodeling to convert my patio into an enclosed area. Scott was my project manager for this endeavor and he truly knows his job. The men that came to do the work were/are very professional and did a great job on the new room. They actually went above and beyond what they were tasked to do. KUDOS to – Pancho, Jose, Oscar, Ken, Adam, Kevin and cannot forget Jr who had the job of making sure the materials where there and when clean up was needed he was the man. Again, if you need some remodeling done these are the guys. Thanks Gang for doing a GREAT job (in a minimal amount of time). Oh yeah and the price was right.

[Door Replacement]

When dealing with a new contractor, one does not really know what to expect.

Are they going to be able to do the job? Are they going to be easy to work with? Are they going to be competitive? Will the result be satisfactory?

This is what was going through my mind when I dropped into Sierra Remodeling to talk about replacing the front door to my house. The receptionist introduced me to Greg Tarrant. We spent some time going back and forth regarding the scope of the job, what I wanted for the replacement door and how I wanted it finished. Greg was very easy to work with and quickly understood what I wanted. The work took place over the span of a week with Larry, Matt, and Adam each doing a totally professional job. I was very impressed with each of them!

The result is a new front entrance that is more secure and better looking than the original. This is exactly what my objective was. Needless to say, I am impressed with Sierra Remodeling and the people who completed this small job. You will be at the top of my list the next time I consider a contractor to do work at my house.

[Commercial Business Repairs]

Repaired commercial building built in 1905. Many repairs needed to be done and Sierra Remodeling could do them all from retaining vintage stained glass to the roof, shoring up the floors and other complicated repairs and other aesthetic repairs. Howard Richter (Sierra Remodeling) came highly recommended by the commercial inspector who inspected the building before we purchased it. So we know what repairs were needed.

Sierra Remodeling did a great job for us. Howard Richter the owner and the project manager Greg Tarrant carefully went over the building with the inspector’s report and addressed every issue. Greg paid strict attention to all details and stayed on the project until every detail was completed. Both Howard and Greg understood the value of maintaining the charm of an historic building. The project was finished in a timely manner and I was able to open my business very quickly after purchase of this historic building. I highly recommend this company.

[Bathroom Remodel]

To the Crew at Sierra Remodeling – especially Scott, Tom Sprague, Greg Larrison and Greg Miller – THANKS GUYS!!

Talk about miracle workers! I never dreamed our master bath could have been converted from such a mess into a beautiful room!! The work you did was just outstanding, and surprising!

I can only hope management realizes how talented and polite their staff is. In fact, the staff made the dreaded remodeling effort actually pleasurable as they were courteous, efficient & always ensured they cleaned up. I will highly recommend your services!! Thanks and Merry Christmas!

[Bathroom Remodel]

RE: Letter of Commendation

On 9-3-13, your company completed a week-long renovation of our master bathroom at the above address.

We herewith would like to commend you on a job well done, and also advise you that every single employee of your crew did an outstanding job. Everyone was very courteous, and accomplished their individual tasks in a professional and timely manner. They also all did a great job in cleaning up afterwards.

We hope that you will convey our sincere appreciation to your crew for a job well done.

The entire renovation was done to our complete satisfaction, and we will make appropriate comments on Angie’s List.

[Flooring]

I would like to take this opportunity to complement you on one of your employees, which worked at my home. Don’t get me wrong, all of your employees were wonderful, but one was exceptional.

Mike was at our house doing tile work. I watched him work, he was very accurate, precise, and caring in the work he performed.

We were impressed with the way he brought his own booties to protect our floors.

Please keep this employee on staff; he is a credit to your company.

Mary and I would also like to commend Scott on the time and effort it took setting up and scheduling the job in a timely fashion and listening to our other issues on the completion of the job.

[Shower Remodel]

I would like to commend you and your workmen for the great job done on our shower remodeling. The Sierra Remodeling workmen did a super job correcting the problems generated by a subcontractor. The shower looks great.

I want to especially thank you for the quick and cooperative actions you personally took when the brushed pewter fixtures were blemished. I will not hesitate to recommend you and Sierra Remodeling to anyone needing a physical upgrade to their home.

[Kitchen Remodel] [Bathroom Remodel]

Of course I wanted to write and say again what a fabulous job you did with our kitchen and bathroom(s) remodel! Both Charles and I greatly appreciate all the time, energy, attention to detail, follow up and follow through that you provided throughout the design process, purchasing of materials, and installation. The whole process went very smoothly because you were in constant communication with us and willing to address any issues at any time. Also, your interpersonal skills and humor made the remodel a much easier experience.

All the guys (including Erv who helped us pick out the design elements one evening) that worked here at the house were very respectful, unobtrusive and hard working (Poncho, Ken and his son (the painters), Larry the cabinetmaker, both Gregs, Jeremy the marble installer, Larry and Dustin the electricians and Antoine. Arizona Tile and your local granite cutter were also great to work with. Carol was a joy to see and talk to over the phone. Most of all was the amazing speed at which the whole remodel was completed in just over a month. Charles and I will definitely use your services again and will continue to recommend your business to friends and family. Please forward this to Howard and thank him for us and the best to all of you.

[Kitchen Cabinets]

Your company recently completed design and installation of kitchen cabinets in our home. We would like to express our appreciation for a job well done with special thanks to two of your employees:

Otto Richter – Otto worked closely with us making knowledgeable recommendations and modifying our sketches several times as we selected woods, colors, and finishes. He did an especially outstanding job in designing a non-standard accent cabinet that fits the available space and looks great. He is easy to work with and provides a clear and concise proposal/contract.

Bruce Sponcey – Bruce was the primary installer. We believe that due to his expertise and attention to detail we have an excellent cabinet installation. In addition to the normal installation and trimming of the cabinets our installation required enlarging both openings in the oven cabinet and extensive customizing for the accent cabinet. All efforts were expertly accomplished. He too, is easy to work with, he is punctual, and he has an outstanding work ethic.

Both of these individuals were interested in providing the best installation possible and are commendable representatives of your company.

Doing business with your company through these individuals has been a pleasure and we highly recommend you to our friends and neighbors.

[Room Addition]

My husband and I decided to use your companies remodeling services when we watched Joe and Danette F.’s home being built in 2004. We met Scott Miller your salesman, and relayed to him what we thought we might want our addition to look like. Scott was very thorough and confident with his design, and incorporated the ideas that we wanted with ease. We decided to have our remodel start in November 2004, and Scott was very accommodating, showing us step by step what we were to expect of your company in a reasonable time frame, about 3 months. A schedule of payments was submitted by us through all phases of the work.

The crew was very respectful of our home and us. Tom and Isa, spent several days here and we noticed that all of your employees were able to do any of the tasks up to code. Greg Miller, the lead framer helped us plan out little extra details that we had not thought of. David Westover did the stucco, drywall and painting and everything matches the existing home and looks very professional. Greg Larrision did the final trim, and Deb Taylor did the final cleanup inside our home as well as the outside. Your crew was here every day at the same time, and left our home in a clean and neat fashion before they left for the day. Our home was completed 2 weeks ahead of schedule.

We don’t want to forget Jeremy, we don’t want to forget his time and effort in this project. He seems to be getting trained for his position quite well.

We are very pleased with the work that was done and we will highly recommend your company to anyone looking for a new home to be built or a remodeling job.

[Remodeling]

I wish to give you my very heartfelt thanks for all your employees, but most especially the following ones who worked on my house last month. They are:

Salesperson – Renee Spongee
Installers: – Justin, Bruce, Russell, Greg M., Albert and Paul

These people went out of their way to be accommodating to our needs. They were professional and a pleasure to have work in our home. They cleaned up their areas every day when they were ready to leave. All in all, they the best workers we have ever had to come in our home to do our requirements. I know that that type of professionalism begins from the top, so I wanted to let you know how much we appreciated it. Thank you again.

[Windows]

We’d like to let you know the two workmen you sent to our home did an excellent job.

The windows look great and our home feels much warmer now.

Special thanks to Greg for his professional advice. Thank you for a job well done.

[Bathroom Remodel]

My wife and I would like to express our great pleasure for the job that was performed by your Company! We want to give recognition to the people who performed the job so well! First off Greg the program manager who oversaw and kept us informed of the progress! Don who did the heavy lifting removing the garden tub and installing the plumbing that was needed also framing the new shower! Doing the install of the two new toilets! Kathy who did the tile in the shower what a really beautiful job she did! Best we had seen anywhere! Larry who did painting and install of shower accessories! Mark who put in the light fixtures and some of the wall accessories. And don’t forget Robbie the subcontractor who laid the vinyl flooring what a beautiful job he did it looks so nice can’t even detect where the seam is! Thanks to all for such a beautiful and professional job!!

[Porch Remodel]

Sierra Remodeling remodeled my porch. They were very good. They cleaned up after themselves. I am pleased with the end result. It was a good price.

[Home Repair] [Stucco Repairs]

They repaired the corner of my home that was hit by a car. They were fast, did a good job and their prices were reasonable.

[Entire Home Remodel]

Thank you for the excellent work you have performed on re-constructing my burned out house. The caliber of work is superior and the house is better than it ever was. I am very pleased with the final results. It was always a pleasure to work with the staff at your company. As the contractor Scott Miller saw that every detail was worked out. His partner, Jeremy, was personable and very easy to work with. I can’t remember all the people who worked on the house but please extend my thanks for a job well done to Mary, Poncho, Steve, Debra, and all the others.

Thank you for e-mailing the warranty information and for the invoice. Payment is enclosed.

Feel free to contact me if there are any other papers or other loose ends that need to be completed.

Wishing your company every success in the future.

[Kitchen Remodel]

My wife and I received exceptional service from your entire staff and the finished product made us very happy to have chosen your company. The workmanship exceeded our expectations. From the start to the finish your entire staff was very courteous, and I felt very comfortable having them in our home.

However, I especially want to point out Erv Amdahl. We consider ourselves lucky having met Erv for this project. I cannot imagine a more professional and knowledgeable representative for your company. In summary, my wife and I were forced to remodel our kitchen under extreme circumstances over the holidays. He had many wonderful ideas for our kitchen remodel that gave my wife the kitchen of her dreams. He was extremely patient and was always reachable on the project. He delivered as promised, and was always honest and straightforward with us. This should not be noteworthy, but it is seldom found in business today. He is a real asset to your company.

If we should consider any further home remodeling, we will be sure to have it done by your company.

[Windows]

Recently, I had several windows replaced in my house by Sierra Remodeling. This note is to let you know what excellent workmen you have in your organization. There were three workmen who worked on replacing the windows; Poncho, Justin and David. They are exemplary workmen; very courteous and professional in all aspects of replacing the windows. Thanks guys for an excellent job.

[Bathroom Remodel]

I would like to take this opportunity to commend your employees, Mike and Matt for the superb job they performed in remodeling our two bathrooms. Their attention to detail, and care in protecting our floors, the clean up, and the efficiency with which they removed the old material made the demolition surprisingly tolerable. The professionalism with which they performed all phases of the job was exceptional. The quality of their work on the re-bath material is much appreciated and admired. We will gladly use Sierra Remodeling services again, and will recommend you to our friends. Again, thanks for a job well done.

[Bathroom Remodel]

Now that our bathroom renovation is finished and our house has returned to normal, Tom and I want to take this opportunity to express our thanks for a job well done.

Not only was the project completed on time and on budget, we were especially impressed with how well Matt Frederich worked to put all of the pieces together. Matt showed tremendous versatility installing the DuraBath system, texturing of walls, painting, electrical, plumbing, etc. Matt’s keen attention to detail and his “old school” work ethic was especially noticeable during the teardown and construction process leading to a beautiful and highly functional result. Matt also took time to carefully place protective cardboard walkways and plastic sheeting in our house to minimize dust and debris. Our thanks also to Ricky Richert who worked so hard with Matt during the teardown process, and to Sue who did a beautiful job laying our new tile.

We are very pleased with our new bathroom and would not hesitate to recommend Sierra Remodeling to our friends. Thank you also to Otto Richert for his assistance and follow-through during the whole renovation process.

Every time I pass our new bathroom, I have to stop and peek in to admire our beautiful bathroom.

[Remodeling] [Windows] [Flooring]

My husband and I have had 12-14 years worth of work done on our home; windows, floors, insulation, car port roof, walk-in tub, and much more. We would not have anyone else other than Sierra Remodeling do the work!

The workers are on time, respectful, clean up any mess they may have made during re-modeling, and or repairs.

Scott Miller, part of management, is WONDERFUL. He provides you with affordable estimates, gives you estimates of start and finish dates, the work is QUALITY A+. During the work, Scott stops by to oversee that the home owner is happy with the work.

When needed we will continue to use Sierra Remodeling & Home Builders!

[Custom home build] [Kitchen remodel]

I have been doing business with this company for over 13 years. Sierra Remodeling built my home for me 12 years ago. The level of attention and care taken was exceptional. They completed my home in the allotted time given them and have stood behind their work till today.

Just recently I went back to them to remodel my kitchen. I could not be more pleased with the final outcome. The Owner and staff of Sierra Remodeling are always willing to help and go the extra mile. I highly recommend them for any home construction or remodeling project you might have.

[Kitchen remodel] [Bathroom remodel]

We had Sierra Remodeling update our kitchen in 2011 and bathrooms in 2015.

The mere fact that they were our go-to company for the second job should be a good indicator of our satisfaction level. The workers were professional and did a top notch job, and we love our new kitchen and bathrooms!

[Remodeling]

Sierra Remodeling did a wonderful job of providing us with excellent service throughout the process of remodeling our home.

We were kept up to date on the work being done and Mr. Miller was quite knowledgeable and always willing to sit and discuss options and alternatives with us. Likewise, he was quick to revise plans as the need arose.

The work crew as well was very insightful and was always ready to answer any questions and address any concerns. We would not hesitate to call on Sierra Remodeling again for any remodeling/building needs. Thank you Scott and company for a professional job well done!

[Kitchen remodel]

We hired Sierra Remodeling for two major projects — one in 2014 and one in 2015.

In 2014 Scott created a design to totally update our kitchen. He listened to every work and designed a functional, beautiful kitchen with incredible storage space. No other contractor was even willing to discuss or listened to our needs.

Were it not for Scott and Sierra Remodeling we would never have the luxury we do today!

[Kitchen cabinets]

This letter is in reference to Mr. Larry Jones whom is a carpenter that is employed by Sierra Remodeling. Mr. Larry Jones just recently installed kitchen cabinets and electrical lighting fixtures in my Mother’s town home that I am currently getting ready to sell. I had requested Mr. Larry Jones since I knew that I could trust him to do the job right, since he had installed wooden shutters in all the windows of my Mother’s town home several years ago.

Mr. Larry Jones did a terrific job installing the cabinets and even found that the microwave, which had been installed from an unqualified electrician, had been installed incorrectly and that the wires were shorting out. Larry fixed the electrical problem, which was an electrical hazard.

Larry is a great craftsman and I would recommend his work to anyone that needed cabinetry installed in their home. He is a true professional. I would like to thank you (Sierra Remodeling) and your employees for helping me accomplish the job in a timely manner.

[Remodeling]

I am very happy with the job well done by all the workers. They are so professional, fast and clean. I want you to know that your crew is the best (outstanding).

I want to thank Mr. and Mrs. Long for their vision and experience they applied to my house. It now looks beautiful, clean and fresh.

And of course the carpenters were very, very professional; the painters Ken and his son Adam thanks for all the hard, clean, professional jobs and Lalo, the guy who came and finished this job, thank you!

This is our first experience working with your company. We are looking forward to you doing our next project in the future (our kitchen). Mr. Long is a very good helper doing this job. Thank you!

[Kitchen remodel] [Bathroom remodel]

Over the past few years, your company has done several remodeling projects for me. I wanted to convey my appreciation for the great work done by Jim Lawrence and Larry Jones.

Jim is an excellent project manager. His comprehensive work before the project even begins and efforts to understand his customers have led to minimal cost overruns and projects that are exactly what we wanted.

Larry takes great care in ensuring things (are) done right and aesthetically appealing. And he works incredibly hard.

We are so pleased with the bathroom and kitchen these men worked on. And we were also very pleased with the remodeling experience. It was not stressful at all, with these men working on the project. We regularly refer people to your company, to these men.

[Windows] [Doors] [Countertops]

We recently had your company replace our windows, doors, and countertops. I must complement your company on the quality of work, and the conduct of your employees during the time they were here.

Unlike so many other projects I’ve had done, this was the first time all time lines were met or were early. Your workers were very careful to protect the areas near where they were working and always done an excellent clean up after the job was done.

There supervisor, Rick, was always there and kept me informed of the multiple questions my wife and I had and personally done many of the jobs himself and made sure that the quality control was strictly adhered to, and is still keeping me informed as to the sink cutout that I’ve yet to receive. I personally recommend my good friend, Don M., to you for countertops.

Once again, thank you for a great job and we commend Rick and his staff for making this such a pleasant experience.

[Doors]

We want to take this opportunity to express our thanks to you and everyone involved in installing two beautiful doors and storm door for us.

Any issues that came up were corrected and fixed as soon as possible. The frigid cold weather we had did not help matters, but you did get back to the project as soon as you reasonably could.

We would like to recognize Larry and Mike who took out the old doors and re-installed the new ones beautifully, Larry for installing the storm door and helping me out with my “goof” on the storm door, Adam for the nice painting job, in spite of the issues with the paint, etc., he hung in there and finished it nicely, and Jeremy for following up on the work being done.

Thank you Otto for your assistance, guidance, and suggestions in helping me to choose doors, hardware, colors, etc. We are very happy with the finished project and look forward to working with you all again on our future projects.

[Bathroom remodel]

Please accept my appreciation for the fantastic job your guys did remodeling our bathroom. Greg, Joel, Larry, Tom and Lalo were very professional and friendly. They all did a great job on their respective tasks. Special thanks to Erv for his continuous monitoring and for his exceptional interface with my wife and me as (repeat) customers. We were also very impressed with the cultured marble installer. We are extremely pleased with the final result and will continue to recommend you to our friends. Please let your folks know.

[Bathroom remodel] [Windows replacement]

They installed windows and remodeled a bathroom with a lot of amenities.

The price was reasonable. The work was really good. We didn’t have any problems. They came out and worked with us. They did the work while we were on vacation. They left nothing behind. They have a show room. It was a good experience!

[Roof replacement] [Bathroom remodel] [Kitchen remodel] [Windows replacement]

Sierra Remodeling and Home Builders, Inc. made a cathedral ceiling by cutting out some (roof) trusses.

They did excellent work. They did what I wanted them to do. All the other contractors told me I couldn’t do it. They were the only people who would entertain the idea and they did it successfully! I also remodeled 2 bathrooms and a kitchen with them and it was good work. They also did some double pane window replacements and a double pane sliding door for the patio and they did excellent work there as well.

[Bathroom remodel]

Coming from a background of construction and home renovation, we want to express our satisfaction with the current work by your company. We are four time customers of Sierra Remodeling. Our choice for our current bath remodel was due to the previous excellent care and professional attention to detail by Otto and staff. This has not changed.

Tim Phillips laid out a schedule in advance which he has kept. He has been “on the job” daily, scheduling craftsmen to complete all the required tasks. He has been available to his workmen and has kept us apprised of any changes, as when a meeting of all staff pre-empted the arrival of workmen.

Tim scheduled Matt and Ricky for the shower installation. They were efficient, effective and very customer friendly. Larry and Jack also performed their parts of the reconstruction to our total satisfaction. When we required additional work – texturing the walls – Tim located Abel’s company and the two workmen were on the job, same day.

Tim Phillips’ efforts, keeping the job on target and on time is to be commended. His professional customer service and attention to details is only trumped by his kind, caring and team-oriented manner. Sierra Remodeling should be proud and appreciative of having Tim and the team of craftsmen who work harmoniously together.

[Bathroom remodel]

We had them remodel the bath portion of our bathroom to include taking out a tub and fabricating for us a large walk-in shower with cultured marble walls, 2 shower heads, and a built-in seat and 2 shower items cubbies. Very well… no problems!

[Bathroom remodel]

We were very satisfied with the work, and all the company’s workers who came to the house. Everyone was punctual, friendly, and very knowledgeable. The craftsmanship displayed by everyone was excellent. Final inspection (of our master bathroom) was performed as well. We would certainly consider using this company again for future projects.

[Custom home build]

Sierra Remodeling & Home Builders built my home and did the best job I ever had on a house of mine. I can’t say enough good things about them!

It went wonderful! I don’t think any local builder could have done any better!

[Custom home build] [Design and build]

We researched 5 or 6 contractors who would build our home on our property for the amount of money we could afford. Howard Richter (of Sierra Remodeling & Home Builders) not only quoted on building the house, but included permits, site plans and construction blueprints in the quote. He handled all permits with the county and the association, arranged all subcontractors including the electric company, hooked up our well, and graded our land – all without increasing the cost to me. He quoted a date for completion and met it exactly. He also gave us a break on items he had in storage that were upgrades on the quality that we could afford to buy. We couldn’t have been happier with his listening to all our desires and showing interest in making our home special for us.

Howard Richter of Sierra Remodeling & Home Builders handled the construction of our home from start to finish with devotion to pleasing us. He gave us his personal phone # at the start and was always available to answer any concerns we had. After completion of the construction, he has followed up on the minor problems such as a sticky door, one back-ordered window screen and a shelf we had difficulty adjusting.

[Patio extension] [Room addition]

I am writing to let you know how much we enjoyed working with your employee, Scott Miller, during the planning and construction of our recent screened-in, extended patio project at our home in Winterhaven at Country Club Estates here in Sierra Vista.

From the time of our first meeting, Scott represented your firm with the utmost of professionalism, competency, and congeniality. Before selecting a contractor, my husband and I researched and interviewed six contestant firms. Scott had me at our first meeting.

He arrived at the appointed time (which we requested after our work hours, AND his), and had done his homework. He enthusiastically participated in the design of our extension, and offered suggestions that we hadn’t even considered. We had some special circumstances in that we had purchased a hot tub and had to increase the height of the structure (and the size of the planned doors) in order to accommodate the possible removal of the tub in the future. Scott’s response to that obstacle was, as always: “No problem, we can do it.” And he did! His drawings were FAR and above what any of the other contractors were able to develop, and once again, his competency and demeanor won us over. While you may consider his actions just “part of his job,” we certainly believe that he went over and above the demands of that job.

During the project, Scott kept us informed every day of developments, and listened attentively and patiently to questions and requests at all times. All City forms were submitted correctly and approved promptly, and he presented us with a complete package that satisfied the stringent Winterhaven Homeowners Association requirements with NO modification, allowing the schedule to be met.

Scott coordinated the services of all the required personnel expertly, including the men who poured cement for the foundation, the framers, the carpenters, the electrician, the drywall and stucco personnel, and the painters. He saw to it that all inspections were conducted (and passed) routinely. He got down on his hands and knees on a Saturday morning to help us design a tile pattern that would disguise the fact that we were not able to match our old tile. And, as my husband remarked to me on more than one occasion: Scott never failed to have something done when he said it would be, and he always had a can-do attitude. We’ve worked with quite a few contractors here in Sierra Vista, and I must tell you that the interest Scott showed in getting our project completed on time and to desired specifications is HARD TO FIND in the general population.

As you know, at the end of the day, of primary importance is the success of the project, measured by the satisfaction of the client. I can assure you that Scott’s project – which he designed and saw through to completion — turned out to be all and MORE than we expected. We are completely pleased with our new addition, and will enjoy it for many years to come. Furthermoe, I will be extolling to everyone I know how well your firm, and especially Scott, performed for us, including a testimonial on the Winterhaven website where, from time to time, our neighbors request information about contractors for home improvement projects.

Please extend our best wishes and thanks to Scott for his services, if you will. It was a pleasure doing business with your firm, and when we are ready to start another home project, we’ll call you first!

Respectfully,

[Back porch addition]

Just wanted to say thanks again for everything. The porch looks great, no banging in the wind last night, and I think the shingles are holding up well. Hopefully there will not be a next time, but should there be I’ll be calling you guys again.

Thanks again,

[Bathroom remodel]

Having had some bad experiences with builders, I was a little tense signing the contract to have both bathrooms redone (with one requiring some out of the box thinking). To my great relief and pleasure, everything went according to plan. The members of your team were polite, considerate, on time and understood my requirements. I could not be more pleased.

Please transmit my thanks to Dennis, Larry, Shawn, Joel the plumber and anyone who worked on this job which I might have forgotten to name.

Thank you again.

[Bathroom remodel]

We recently had to have our bathroom remodeled and a tub changed to walk-in shower. We would like to take this opportunity to thank the following for a job well done:

Scott Miller/Project Manager who guided us through the work from estimate to completion and even checked on the work after it was done. David Tovares/Plumber extraordinaire. Tom Sprague/Carpentry & Drywall. Emilio Encinas/Trim & Finish Carpentry. Adam Hall/Painter who was so patient when we could not decide on the wall color. Shawn Abel/Labor. Dave Shank/Cultured Marble.

This is a remarkable group of men who not only take pride in their work but are a delight to do business with. We are most pleased with our new shower and are grateful for the quality work done by these gentlemen. Please feel free to use your work here as an example of your quality work.

[Commercial office remodeling]

Renovations to begin on SEAGO’s new office location.

After many months of efforts to prepare the necessary plans, specifications and bid documents, SEAGO has successfully procured a general contractor to renovate its new office location at 1403 West SR 92 in Bisbee, Arizona. The project was first bid in February of this year, but only one bid was received and the proposed cost was nearly twice the amount budgeted for the project. The project was re-advertised in June and bids were opened on July 12th.

The low bid was from Sierra Remodeling and Home Builders, from nearby Sierra Vista, Arizona. After evaluating the bids, seeking clarifications on several items, selecting bid alternates, and checking the apparent low bidder’s references and records from the Arizona Registrar of Contractors, SEAGO issued a Notice of Award to the contractor in the amount of $134,457.61 on July 26th. A Notice to Proceed will be issued after SEAGO receives the required 100% Performance Bond, 100% Labor and Materials Bond, and executed contract documents from the contractor.

“Sierra Remodeling and Home Builders has a perfect record with the Registrar of Contractors, and all of their references raved about their responsiveness to customer concerns, quality work and customer service” said Randy Heiss, SEAGO’s Executive Director. “It took a long time and a lot of work to reach this point, and we are truly excited at the prospect of working with such a reputable firm and look forward to successful project completion” Heiss said.

SEAGO purchased the existing building and approximately 2 acres near the intersection of SR 92 and Melody Lane in October 2010. The contractor’s performance period is 120 days, so it is anticipated that this project will be completed by December. A grand opening will be held in January 2013 after SEAGO has settled into its new home.

[Window repairs]

I just wanted to take a few minutes to tell you about your employee Scott who came to my home this week to look at a window I have been having problems with.

For several months, I have been getting moisture between the double pane (very large) window in my master bath. I called several places and they sent someone out to give me an estimate on replacing the whole window. I was telling my friend, Mrs. Joy B. (we live in St. David) about the problem and she said that she received estimates on work that needed to be done at her home and that Scott was the person she had been dealing with and she thought I should give your company a call.

Scott came out, looked at the window and said, “You don’t need a whole new window, you just need new glass and that certainly would not come close to the estimates I had gotten that were very high dollar. He gave me the name of a glass company to call (they are stopping by today to take measurements) and the price will not be expensive.

I have lived in St. David for eight years, and I have come in contact with the worst of the worst in construction. As a retired prison warden from Nevada some of the contractors in this area should be behind bars! It has been so refreshing to finally meet an “honest” person. Scott is valuable asset and representative for Sierra Remodeling. I don’t know if you have a way to recognize your employees, but if you do, please make sure he is included.

[Kitchen remodel]

Scott Miller visited our home and carefully listened to what we said we wanted to do with remodeling our kitchen. We then visited the showroom to see the remodeling design and the cabinets. The design gave us everything we requested and more. He helped us choose the new sink and faucet. He was able to get the exact counter tops we wanted. When a couple of items arrived that were not right, he immediately contacted the vendor to get what was needed.

The work went swiftly, the men were always on time, were friendly, and cleaned up every day. Once the new cabinets were installed they placed the old counter tops on and re-attached the sink and faucet so that we could function until the new items arrived. I have already recommended this company to two friends and will to others.

The remodeling design was more than we hoped for after 25 years of saving to have “our” kitchen. The materials arrived quickly and the work went swiftly. A couple of cabinet doors needed to be replaced and that was taken care of right away. Somewhere in transit, part of the counter top was broken. The others were installed and the replacement came within two weeks. This was terrific in that this particular top is no longer made by the company and there was no supply stock — they were able to fix the broken top and it fits perfectly. The workers always arrived on time, were friendly, and cleaned every day. The plumber who was subcontracted was not as expected, but this company (Sierra Remodeling) immediately fixed the problems. Scott visited several times to make sure everything was going well and to ask for our input. Every item on our tick list was taken care of in a timely manner. Today, we have a beautiful kitchen with cabinets, counter tops, sink and faucet exactly as we had envisioned. We have already recommended this company to two friends which is unusual after most experiences with contractors.

[Bathroom remodel]

We are very pleased with our new hall bathroom thanks to a number of people in your organization.

Scott helped us to plan for the project. He had many valuable ideas. He is a very professional sales person.

At various times over the past 3 days the following worked on the project:

Don
Matt
& Mark.

Each of these men were polite, courteous and definitely hard working. You have every reason to be proud of this team.

Finally, Dave came several times to clean up. He was not only pleasant, he did a good job making our home look good.

We will be sure to tell our friends the good news about Sierra Remodeling!

[Roof repairs]

It’s great to hear from you. I left a voicemail for you as well. The roof job seems to be very well done and, we haven’t seen any sign of any leaking. It did rain really hard once, right after they had finished and, it held up well. We are really pleased. I think the latest work done by the roofer was several coats thick, and it looks great.

I really appreciate your help. Going with Sierra Remodeling and specifically with you (Scott), was the best decision we could have made. I will definitely turn to you for our next project.

Thanks!

Accolades for a job well done. I am so pleased with the windows.

Scott Miller couldn’t have been more informative or accommodating during our first meeting relative to the installation of an eyebrow window in my guest room and another one in my office. After the initial meeting, we again met to go over cost, scheduling and time required for this project.

Matt and Poncho went right to work when they arrived and I was impressed with the amount of work that needed to be done before the windows were installed and the kind of detail work that was required to make it look so beautiful. They were professional, hardworking and as much as possible, kept things neat! Ricky finished it all by painting the stucco outside and around the windows inside. He’s a young man who takes pride in what he does and it shows!