We Imagine Our Remodeling Process Through Your Eyes
Doing remodeling work is full of uncertainty. A very good scope of work and estimate is a way of reducing, not eliminating, risk. All this planning is pointless if the job is approached as simply manipulating materials.
Instead of looking at the project as a lot of things to be done, Sierra Remodeling sees it through your eyes. To ensure our employees know what this means, we instill best practices into their training and, they are known as The Home Remodeling Customers List of Expectations.
Sierra Remodeling is committed to providing each home remodeling customer with an excellent experience. Many homeowners have come to expect the nightmare remodeling project that is so prevalent in the remodeling industry. We would like to change that.
Our Customers List of Expectations is a “bill of rights” by which you can set your expectations for any home remodeling project. The standards set forth in this document can be used to measure the performance and the experience you receive from a remodeling contractor, whether you hire us or someone else.
Coming from a background of construction and home renovation, we want to express our satisfaction with the current work by your company. We are four time customers of Sierra Remodeling. Our choice for our current bath remodel was due to the previous excellent care and professional attention to detail by Otto and staff. This has not changed.
Tim Phillips laid out a schedule in advance which he has kept. He has been “on the job” daily, scheduling craftsmen to complete all the required tasks. He has been available to his workmen and has kept us apprised of any changes, as when a meeting of all staff pre-empted the arrival of workmen.
Tim scheduled Matt and Ricky for the shower installation. They were efficient, effective and very customer friendly. Larry and Jack also performed their parts of the reconstruction to our total satisfaction. When we required additional work – texturing the walls – Tim located Abel’s company and the two workmen were on the job, same day.
Tim Phillips’ efforts, keeping the job on target and on time is to be commended. His professional customer service and attention to details is only trumped by his kind, caring and team-oriented manner. Sierra Remodeling should be proud and appreciative of having Tim and the team of craftsmen who work harmoniously together.