List of Expectations

We Imagine Our Remodeling Process Through Your Eyes

Doing remodeling work is full of uncertainty. A very good scope of work and estimate is a way of reducing, not eliminating, risk. All this planning is pointless if the job is approached as simply manipulating materials.

Instead of looking at the project as a lot of things to be done, Sierra Remodeling sees it through your eyes. To ensure our employees know what this means, we instill best practices into their training and, they are known as The Home Remodeling Customers List of Expectations.

Sierra Remodeling is committed to providing each home remodeling customer with an excellent experience. Many homeowners have come to expect the nightmare remodeling project that is so prevalent in the remodeling industry. We would like to change that.

Our Customers List of Expectations is a “bill of rights” by which you can set your expectations for any home remodeling project. The standards set forth in this document can be used to measure the performance and the experience you receive from a remodeling contractor, whether you hire us or someone else.

Know your List of Expectations

1. Cost Discipline

I expect to understand the accurate cost for the project at contract signing. I also understand my change orders will alter the cost of the project upon completion.

2. To Be Heard!

I expect my visions to be understood by Sierra Remodeling and reflected in the design process. I also expect the completed remodel or custom home to resemble the plans I was given at contract signing.

3. Time Commitments

I expect my project to be completed as advertised by Sierra Remodeling. I understand the completion date will shift should there be: delays in materials; unforeseen repairs discovered; or change orders submitted by me.

4. Industry Standards

I expect all work to be designed and completed in accordance with industry standards and city and county codes. I understand that Sierra Remodeling will execute professional repairs and renovations including proper planning and construction.

5. Quality

I expect quality products and materials as well as craftsmanship.

6. Respect

I expect my home to be treated with the utmost care and cleanliness during construction. I expect to be informed daily of who will be in my home and their expected arrival/departure times. I understand Sierra Remodeling will keep my family, my pets and my home safe and secure during the project.

7. Proper Execution

I expect my remodeling or home building to be executed with precision and without unnecessary interruptions from beginning to end.

8. Honest Practices

I expect Sierra Remodeling to conduct honest business practices. I understand the contractor will recommend sound and economical problem resolutions during the on-site construction.

9. Cleanliness

I expect the contractor to keep my home reasonably clean during the entire remodeling project. I understand that fine dust lands everywhere and, I will cover my possessions and vacuum daily to minimize the mess.

10. Order

I expect my home, furnishings and fixtures to be kept in an orderly, safe and secure manner. I understand incoming materials and chemicals will be properly stacked and stored and, any spills will be immediately cleaned up.


[Bathroom remodel]

Coming from a background of construction and home renovation, we want to express our satisfaction with the current work by your company. We are four time customers of Sierra Remodeling. Our choice for our current bath remodel was due to the previous excellent care and professional attention to detail by Otto and staff. This has not changed.

Tim Phillips laid out a schedule in advance which he has kept. He has been “on the job” daily, scheduling craftsmen to complete all the required tasks. He has been available to his workmen and has kept us apprised of any changes, as when a meeting of all staff pre-empted the arrival of workmen.

Tim scheduled Matt and Ricky for the shower installation. They were efficient, effective and very customer friendly. Larry and Jack also performed their parts of the reconstruction to our total satisfaction. When we required additional work – texturing the walls – Tim located Abel’s company and the two workmen were on the job, same day.

Tim Phillips’ efforts, keeping the job on target and on time is to be commended. His professional customer service and attention to details is only trumped by his kind, caring and team-oriented manner. Sierra Remodeling should be proud and appreciative of having Tim and the team of craftsmen who work harmoniously together.

George and Dotti P.

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Contact Sierra Remodeling today for the highest grade of home remodeling.
We proudly serve Sierra Vista and the surrounding communities in Cochise, Santa Cruz and Pima counties.
Call (520) 459-3164 for your free consultation or contact us online.

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