List of Expectations

We Imagine Our Remodeling Process Through Your Eyes

Doing remodeling work is full of uncertainty. A very good scope of work and estimate is a way of reducing, not eliminating, risk. All this planning is pointless if the job is approached as simply manipulating materials.

Instead of looking at the project as a lot of things to be done, Sierra Remodeling sees it through your eyes. To ensure our employees know what this means, we instill best practices into their training and, they are known as The Home Remodeling Customers List of Expectations.

Sierra Remodeling is committed to providing each home remodeling customer with an excellent experience. Many homeowners have come to expect the nightmare remodeling project that is so prevalent in the remodeling industry. We would like to change that.

Our Customers List of Expectations is a “bill of rights” by which you can set your expectations for any home remodeling project. The standards set forth in this document can be used to measure the performance and the experience you receive from a remodeling contractor, whether you hire us or someone else.

Know your List of Expectations

1. Cost Discipline

I expect to understand the accurate cost for the project at contract signing. I also understand my change orders will alter the cost of the project upon completion.

2. To Be Heard!

I expect my visions to be understood by Sierra Remodeling and reflected in the design process. I also expect the completed remodel or custom home to resemble the plans I was given at contract signing.

3. Time Commitments

I expect my project to be completed as advertised by Sierra Remodeling. I understand the completion date will shift should there be: delays in materials; unforeseen repairs discovered; or change orders submitted by me.

4. Industry Standards

I expect all work to be designed and completed in accordance with industry standards and city and county codes. I understand that Sierra Remodeling will execute professional repairs and renovations including proper planning and construction.

5. Quality

I expect quality products and materials as well as craftsmanship.

6. Respect

I expect my home to be treated with the utmost care and cleanliness during construction. I expect to be informed daily of who will be in my home and their expected arrival/departure times. I understand Sierra Remodeling will keep my family, my pets and my home safe and secure during the project.

7. Proper Execution

I expect my remodeling or home building to be executed with precision and without unnecessary interruptions from beginning to end.

8. Honest Practices

I expect Sierra Remodeling to conduct honest business practices. I understand the contractor will recommend sound and economical problem resolutions during the on-site construction.

9. Cleanliness

I expect the contractor to keep my home reasonably clean during the entire remodeling project. I understand that fine dust lands everywhere and, I will cover my possessions and vacuum daily to minimize the mess.

10. Order

I expect my home, furnishings and fixtures to be kept in an orderly, safe and secure manner. I understand incoming materials and chemicals will be properly stacked and stored and, any spills will be immediately cleaned up.


[Patio extension] [Room addition]

I am writing to let you know how much we enjoyed working with your employee, Scott Miller, during the planning and construction of our recent screened-in, extended patio project at our home in Winterhaven at Country Club Estates here in Sierra Vista.

From the time of our first meeting, Scott represented your firm with the utmost of professionalism, competency, and congeniality. Before selecting a contractor, my husband and I researched and interviewed six contestant firms. Scott had me at our first meeting.

He arrived at the appointed time (which we requested after our work hours, AND his), and had done his homework. He enthusiastically participated in the design of our extension, and offered suggestions that we hadn’t even considered. We had some special circumstances in that we had purchased a hot tub and had to increase the height of the structure (and the size of the planned doors) in order to accommodate the possible removal of the tub in the future. Scott’s response to that obstacle was, as always: “No problem, we can do it.” And he did! His drawings were FAR and above what any of the other contractors were able to develop, and once again, his competency and demeanor won us over. While you may consider his actions just “part of his job,” we certainly believe that he went over and above the demands of that job.

During the project, Scott kept us informed every day of developments, and listened attentively and patiently to questions and requests at all times. All City forms were submitted correctly and approved promptly, and he presented us with a complete package that satisfied the stringent Winterhaven Homeowners Association requirements with NO modification, allowing the schedule to be met.

Scott coordinated the services of all the required personnel expertly, including the men who poured cement for the foundation, the framers, the carpenters, the electrician, the drywall and stucco personnel, and the painters. He saw to it that all inspections were conducted (and passed) routinely. He got down on his hands and knees on a Saturday morning to help us design a tile pattern that would disguise the fact that we were not able to match our old tile. And, as my husband remarked to me on more than one occasion: Scott never failed to have something done when he said it would be, and he always had a can-do attitude. We’ve worked with quite a few contractors here in Sierra Vista, and I must tell you that the interest Scott showed in getting our project completed on time and to desired specifications is HARD TO FIND in the general population.

As you know, at the end of the day, of primary importance is the success of the project, measured by the satisfaction of the client. I can assure you that Scott’s project – which he designed and saw through to completion — turned out to be all and MORE than we expected. We are completely pleased with our new addition, and will enjoy it for many years to come. Furthermoe, I will be extolling to everyone I know how well your firm, and especially Scott, performed for us, including a testimonial on the Winterhaven website where, from time to time, our neighbors request information about contractors for home improvement projects.

Please extend our best wishes and thanks to Scott for his services, if you will. It was a pleasure doing business with your firm, and when we are ready to start another home project, we’ll call you first!

Respectfully,

Karen C. in Sierra Vista, Arizona

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We proudly serve Sierra Vista and the surrounding communities in Cochise, Santa Cruz and Pima counties.
Call (520) 459-3164 for your free consultation or contact us online.

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