List of Expectations
We Imagine Our Remodeling Process Through Your Eyes
Doing remodeling work is full of uncertainty. A very good scope of work and estimate is a way of reducing, not eliminating, risk. All this planning is pointless if the job is approached as simply manipulating materials.
Instead of looking at the project as a lot of things to be done, Sierra Remodeling sees it through your eyes. To ensure our employees know what this means, we instill best practices into their training and, they are known as The Home Remodeling Customers List of Expectations.
Sierra Remodeling is committed to providing each home remodeling customer with an excellent experience. Many homeowners have come to expect the nightmare remodeling project that is so prevalent in the remodeling industry. We would like to change that.
Our Customers List of Expectations is a “bill of rights” by which you can set your expectations for any home remodeling project. The standards set forth in this document can be used to measure the performance and the experience you receive from a remodeling contractor, whether you hire us or someone else.
Know your List of Expectations
1. Cost Discipline
I expect to understand the accurate cost for the project at contract signing. I also understand my change orders will alter the cost of the project upon completion.
2. To Be Heard!
I expect my visions to be understood by Sierra Remodeling and reflected in the design process. I also expect the completed remodel or custom home to resemble the plans I was given at contract signing.
3. Time Commitments
I expect my project to be completed as advertised by Sierra Remodeling. I understand the completion date will shift should there be: delays in materials; unforeseen repairs discovered; or change orders submitted by me.
4. Industry Standards
I expect all work to be designed and completed in accordance with industry standards and city and county codes. I understand that Sierra Remodeling will execute professional repairs and renovations including proper planning and construction.
5. Quality
I expect quality products and materials as well as craftsmanship.
6. Respect
I expect my home to be treated with the utmost care and cleanliness during construction. I expect to be informed daily of who will be in my home and their expected arrival/departure times. I understand Sierra Remodeling will keep my family, my pets and my home safe and secure during the project.
7. Proper Execution
I expect my remodeling or home building to be executed with precision and without unnecessary interruptions from beginning to end.
8. Honest Practices
I expect Sierra Remodeling to conduct honest business practices. I understand the contractor will recommend sound and economical problem resolutions during the on-site construction.
9. Cleanliness
I expect the contractor to keep my home reasonably clean during the entire remodeling project. I understand that fine dust lands everywhere and, I will cover my possessions and vacuum daily to minimize the mess.
10. Order
I expect my home, furnishings and fixtures to be kept in an orderly, safe and secure manner. I understand incoming materials and chemicals will be properly stacked and stored and, any spills will be immediately cleaned up.
[Windows] [Doors] [Countertops]
We recently had your company replace our windows, doors, and countertops. I must complement your company on the quality of work, and the conduct of your employees during the time they were here.
Unlike so many other projects I’ve had done, this was the first time all time lines were met or were early. Your workers were very careful to protect the areas near where they were working and always done an excellent clean up after the job was done.
There supervisor, Rick, was always there and kept me informed of the multiple questions my wife and I had and personally done many of the jobs himself and made sure that the quality control was strictly adhered to, and is still keeping me informed as to the sink cutout that I’ve yet to receive. I personally recommend my good friend, Don M., to you for countertops.
Once again, thank you for a great job and we commend Rick and his staff for making this such a pleasant experience.
